Shipping & Returns

We deliver within serviceable locations in India. Availability, delivery charges and an estimated dispatch window will be confirmed before payment or in the order confirmation.

Orders are dispatched after payment confirmation and any required allocation or import process. Delivery estimates are not guarantees. Customs, weather, local restrictions and carrier delays may affect timing. Please inspect the outer packaging at delivery and record visible damage with the carrier where possible.

Contact us within 48 hours of delivery if an item arrives damaged, defective or different from what you ordered. Include the order number and clear photographs or video of the packaging and product. We will assess the issue and arrange repair, replacement or refund as required by applicable law.

For hygiene and safety, used wearable garments cannot be returned for change of mind. An unused item may be requested for return within 7 days of delivery if it remains sealed, complete and in its original packaging. Return approval is required before dispatch. Original and return shipping charges may be deducted unless the product was damaged, defective or incorrect.

Approved refunds are issued to the original payment method after the returned item is received and inspected. Bank or payment-provider processing times may apply. Any deductions will be explained before the refund is completed.

Nostos provides a two-year limited warranty in India from the date of purchase against manufacturing defects under normal use. Warranty service is coordinated and serviced in India, with replacement parts held in Mumbai.

The warranty does not cover normal wear, cosmetic damage, accidental damage, misuse, liquid ingress, unauthorised repair or modification, use contrary to supplied instructions, or consumable parts unless required by law. Proof of purchase and the product serial number may be required.

Shipping, installation, returns and warranty terms for venue or institutional orders may be set out in a separate written agreement. That agreement will govern where it differs from this policy.

For delivery, return or warranty support, email parth@nostosrecovery.com with your order details.